退換及取貨政策Return, Refund & Collection Policy

貨物出門，恕不退換。 除本政策第五條（認可之退換原因）所列之特定情況外，所有已出售的貨品均不設退款、退換或轉讓

All sales are final. No returns, exchanges, or refunds. Except for the specific circumstances listed in Section 5 (Acceptable Reasons for Return), all goods sold are strictly non-refundable, non-exchangeable, and non-transferable

本公司強烈建議客人選擇到店自取，並於店內即場檢查貨品。貨品一旦離開門市，即視為客人滿意貨品狀態，事後將不接受任何損壞理由之退換

We strongly recommend customers select In-store Pickup and inspect the goods on-site. Once the goods leave our premises, it is deemed that the customer is satisfied with the condition of the goods, and no subsequent requests for returns or exchanges due to damage will be accepted

客人必須於收到取貨通知（包括但不限於電郵、短訊或通訊軟件通知）之日起計三個月內到店取回所訂貨品

Customers must collect their ordered goods in-store within three (3) months from the date the collection notice is issued (including but not limited to notifications via email, SMS, or instant messaging applications).

若客人於上述三個月限期內仍未取貨，F & F 將不承擔任何因存放時間過長而引致的貨品自然損傷、變質、褪色、變形或外包裝損壞之責任，客人亦不得以此為由要求退換或退款

If the goods are not collected within the aforementioned 3-month period, F & F shall not be held liable for any natural wear and tear, deterioration, fading, deformation, or packaging damage caused by prolonged storage. Customers shall not use this as a reason to request returns, exchanges, or refunds

若貨品自發出取貨通知起計超過120天 仍未被取回，將視為客人自動放棄該貨品之所有擁有權。F & F 有權自行處置該貨品（包括轉售、銷毀或處置），而無須向客人作出任何通知或賠償

If the goods remain uncollected for more than 120 calendar days from the date the collection notice is issued, it will be deemed that the customer has voluntarily forfeited the ownership of the goods. F & F reserves the right to dispose of the goods at its sole discretion (including resale, destruction, or disposal) without prior notice or any liability for compensation to the customer

工藝差異：本店所有愛馬仕產品均為人手製作，每件產品的紋理、顏色、尺寸及細節可能存在輕微個體差異。此類差異屬於正常工藝現象，並不屬於產品瑕疵或質量問題，客人不得以此為由要求退換或追求完美

Craftsmanship Variations: All Hermes products in our store are handmade. There may be minor individual variations in texture, color, size, and detailing for each product. Such variations are normal characteristics of artisanal craftsmanship and do not constitute product defects or quality issues. Customers shall not request returns or exchanges based on these variations or the pursuit of perfection

包裝盒狀態：產品包裝盒/包裝袋之主要功能為保護內部產品。在運輸過程中，外包裝有機會出現輕微壓痕、磨損或折角，在不影響產品本身功能與使用的情況下，包裝盒之不完美狀態一律不接受作為退換貨理由

Packaging Condition: The primary function of the product packaging (boxes/bags) is to protect the internal product. Minor dents, scratches, or creased corners may occur during transportation. Provided that the functionality and use of the product itself are unaffected, any imperfect condition of the packaging will strictly not be accepted as a reason for return or exchange.

選擇郵寄或快遞服務的客人請注意：當貨品寄出並提供物流單號後，該筆交易即視為完成

For customers choosing postal or courier delivery, please note: Once the goods are dispatched and the logistics tracking number is provided, the transaction is deemed completed.

因物流公司在運輸過程中導致的貨品損壞、遺失、延誤或包裝變形，均屬於物流公司之責任，F & F 概不負責，亦不得以此作為退換貨理由

Any damage, loss, delay, or packaging deformation caused by the logistics company during transportation is the sole responsibility of the logistics service provider. F & F shall not be held liable, and such incidents cannot be used as reasons for returns or exchanges.

本店僅在以下特定情況下接受退換貨申請：

Our store only accepts return or exchange applications under the following specific circumstances

錯發貨品：收到的貨品與客人訂單內容明顯不符（必須保持全新未拆封狀態）

Incorrect Item Dispatched: The item received does not match the contents of the customer's order (the item must remain in brand-new, unopened, and sealed condition)

門市即場發現瑕疵：貨品有明顯的人為花痕、損壞或重大缺陷。 （此條款僅適用於「到店自取」並於門市即場驗貨之客人）

Defects Found On-Site at Retail Store: The item has obvious man-made scratches, damage, or major defects. (This clause applies exclusively to customers who select "In-store Pickup" and inspect the goods on-site at the shop)

若符合上述第5條（錯發貨品）之情況，客人必須於收到貨品後 24小時內聯絡本店客戶服務，並提供 (1) 訂單編號及 (2) 清晰的貨品照片/影片

In the event of an "Incorrect Item Dispatched" as stated in Section 5, the customer must contact our customer service within 24 hours of receiving the goods, providing (1) the order number and (2) clear photos/videos of the product

客人須於收到客服回覆確認後48小時內 將錯發貨品寄回/送回本店。本店只會安排補發正確貨品，所有已出售貨品均不設退款。所有換貨安排均須經本店收到貨品並檢查確認符合全新未拆封狀態後，方作進一步處理

Customers must return the incorrect item within 48 hours after receiving confirmation from our customer service. Our store will only arrange for the re-dispatch of the correct item; all goods sold are strictly non-refundable. All exchange arrangements will only be processed upon receipt and inspection of the item to confirm it is in brand-new, unopened condition

逾期申請、已使用、已拆封或人為蓄意損壞之貨品，一律不予處理

Late applications, or goods that have been used, opened, unsealed, or intentionally damaged by human actions, will strictly not be processed